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First Line Agent

Functieomschrijving

First line Agent with Lithuanian

Discipline Customer Service Location Cluj-Napoca (RO) Hours a week 40

As our Lithuanian Customer Service Employee

You must love to talk! Because YOU will be the spokesperson for our Lithuanian clients. You understand service and act on your principle to satisfy customers and you are fast with computers.
You will make this a success because you are a thoughtful person. You make it your goal to find a satisfying answer. You are sincerely interested in providing the best possible solution. Your colleagues and our Customer Service Training will get you up to speed. It makes you happy to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.

What you will do

  • use your undivided attention to provide our customer with an appropriately responds via phone, email or chat;
  • are able to make an administrative follow up of these client contacts at the same time;
  • are driven to contact clients proactively;
  • find it easy to identify and assess customers' needs to achieve satisfaction;
  • handle returns and claims;
  • create and analyze replacements, refunds and claims;
  • are not afraid to escalate issues.

Must haves

  • your Lithuanian verbal and written skills are flawless;
  • your English verbal and written skills are very good;
  • your experienced in client contact;
  • you are known for your enthusiastic personality;
  • you are clever in working with computers and MS Office;
  • and available 32 - 40 hours per week.

vidaXL as an employer

So, are you looking for a dynamic international company that values your curiosity, passion and desire to learn? Are you looking to work in a team with colleagues who think big and are eager to take on fresh challenges? Take the opportunity to meet and work within a team of professionals with diverse cultural backgrounds who also have a few things in common… ambition, fun and excellent skills.

Want to join us?

We look forward to your application! Send your motivation and resume to [email protected]

E | [email protected]

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Cluj City Center | 14 - 16 Calea Dorobantilor | Romania corporate.vidaxl.com

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Contact

Adela Grigore
Solliciteren

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